13+ Best Order Management Systems (OMS) 2023

Managing orders can be a daunting task for any business, especially when dealing with high volumes of sales across multiple channels. 

That’s where order management systems (OMS) come in. 

An OMS is a software solution designed to automate and optimize the process of receiving, processing, and fulfilling orders. 

By providing businesses with a centralized platform for managing their orders, an OMS can help streamline operations, improve inventory management, reduce errors, and enhance the overall customer experience. 

With so many OMS providers in the market, it can be overwhelming for businesses to choose the best solution for their needs. 

In this article, we will explore the best order management systems in the market today, their key features, pricing, pros & cons, and more, to help businesses make an informed decision.

How To Choose The Best Order Management System

When choosing an order management system (OMS), businesses need to consider several factors to ensure they are selecting a solution that fits their needs. 

Here are some of the key factors businesses should consider when choosing an Order Management System:

Scalability

As a business grows, so do its needs. It is essential to choose an OMS that can scale with your business, accommodate a higher volume of orders, and handle new sales channels. Make sure the system is flexible enough to accommodate future growth and can easily adapt to changes in your business processes.

Ease of use 

An Order Management System should be intuitive and easy to use, allowing businesses to get up and running quickly. Look for systems that offer a user-friendly interface, with features such as drag-and-drop functionality and customizable dashboards. The OMS should also provide comprehensive training and support to help users get the most out of the system.

Integration with other software 

An OMS should be able to integrate seamlessly with other software solutions that your business relies on, such as eCommerce platforms, shipping carriers, accounting software, and customer relationship management (CRM) systems. Make sure to choose an OMS that offers integrations with the software that your business currently uses or plans to use in the future.

Customization

Different businesses have different needs. A good OMS should allow for customization to meet specific business requirements. Look for systems that allow customization of fields, workflows, and order types, among other features.

Reporting and analytics

Data-driven decision-making is essential for any business. Choose an OMS that provides real-time reporting and analytics to help you make informed decisions. Look for systems that offer customizable reports and analytics that can be accessed through a user-friendly dashboard.

Order processing and fulfillment

A good Order Management System should provide comprehensive order processing and fulfillment capabilities. Look for systems that allow businesses to manage orders across multiple channels, track inventory levels, and handle returns and exchanges. The OMS should also offer real-time order status updates and provide shipment tracking information to customers.

Customer support

A reliable OMS should offer robust customer support to ensure any issues are addressed promptly. Look for systems that offer multiple channels for customer support, such as phone, email, and live chat. The OMS vendor should also provide documentation, training, and support resources to help businesses get the most out of the system.

By considering these factors, businesses can choose an OMS that fits their specific needs, enhances their operational efficiency, and ultimately drives growth and success.

What Is The Best Order Management System?

Here’s a list of some of the best Order Management Systems to try this year:

• Quickbooks Commerce
• Brightpearl
• Ecomdash
• Linnworks
• Solid Commerce
• Orderhive
• Zoho Inventory
• Cin7
• BigCommerce
• FishBowl Inventory

Best Multichannel Order Management Systems (OMS) Software

These systems are designed to manage orders from multiple sales channels, including online marketplaces, brick-and-mortar stores, and social media platforms. They can help businesses streamline their order management processes and provide a unified view of customer orders across all channels. These include: 

1. QuickBooks Commerce

Best all-in-one OMS with integrated accounting and financial tools

QuickBooks Commerce, formerly known as TradeGecko, is a cloud-based order management system (OMS) designed for small to mid-sized businesses. 

It offers a comprehensive set of tools for inventory management, order processing, shipping, and accounting, all in one centralized platform. 

QuickBooks Commerce’s multi channel capabilities enable businesses to manage orders and inventory across multiple sales channels, including eCommerce platforms, online marketplaces, and brick-and-mortar stores. 

With features such as automated purchase orders, customizable reports, and real-time inventory tracking, QuickBooks Commerce helps businesses streamline their operations and improve their bottom line. 

The platform also integrates with various third-party software solutions, including shipping carriers like UPS, FedEx, DHL, USPS, Australia Post, and more and accounting software like Xero, to enhance the overall functionality of the system. 

QuickBooks Commerce Key Features:

• Multichannel Sales Management: QuickBooks Commerce allows businesses to manage sales and inventory across multiple channels, including online marketplaces, eCommerce platforms, and brick-and-mortar stores.
• Order Processing: The system automates the order processing workflow, from receiving orders to generating invoices and packing slips, reducing the manual effort involved in processing orders.
• Inventory Management: QuickBooks Commerce provides real-time inventory tracking, enabling businesses to manage inventory levels, stock availability, and reorder points more efficiently.
• Fulfillment: The system integrates with shipping carriers to enable businesses to fulfill orders from within the platform, print shipping labels, and track shipments.
• Accounting: QuickBooks Commerce integrates with QuickBooks Online to provide businesses with accounting tools and financial reporting.
• B2B eCommerce: QuickBooks Commerce offers a B2B eCommerce portal, allowing businesses to create custom price lists, manage credit limits, and enable self-service ordering for their B2B customers.
• Data and Analytics: The system provides businesses with real-time data and analytics on sales, inventory, and customer behavior, enabling them to make informed decisions and identify growth opportunities.
• Integrations: QuickBooks Commerce integrates with a variety of third-party applications, including eCommerce platforms, shipping carriers, and accounting software, providing businesses with a comprehensive solution for managing their operations.

QuickBooks Commerce Pros & Cons:

Pros:

• Multichannel sales management: QuickBooks Commerce allows businesses to manage sales and inventory across multiple channels, making it easier for businesses to expand their sales channels and reach more customers.
• Automated order processing: The system automates the order processing workflow, reducing the manual effort involved in processing orders and improving order accuracy.
• Real-time inventory tracking: QuickBooks Commerce provides real-time inventory tracking, enabling businesses to manage inventory levels, stock availability, and reorder points more efficiently.

Cons:

• Cost: QuickBooks Commerce can be costly for some businesses, especially small businesses, as it offers multiple features and integrations that may not be necessary.
• Steep learning curve: QuickBooks Commerce has a steep learning curve, and it may take some time for businesses to get up and running with the system.

QuickBooks Commerce Pricing:

• Essentials: This plan costs $27 per month and includes inventory management, multichannel sales, and basic reporting.
• Plus: This plan costs $42 per month and includes all the features of the Essentials plan, as well as purchase ordering, B2B eCommerce, and advanced reporting.
• Advanced: This plan costs $100 per month and includes all the features of the Plus plan, as well as custom user permissions, batch processing, and priority support.

It’s worth noting that these prices may vary based on the number of users and channels a business uses. 

QuickBooks Commerce also offers a 30-day free trial, allowing businesses to test the system before committing to a paid subscription.

2. Cin7 Orderhive

Best multichannel Order Management System for real-time tracking

Cin7 Orderhive is an inventory management and order management system that helps eCommerce businesses increase operational efficiency and reduce costs. 

The platform is easy to set up and offers a variety of features, including workflow automation, invoicing, picking and packing lists, low-stock alerts, and inventory tracking and management across multiple sales channels. 

With over 500 integrations with popular apps like Quickbooks, Etsy, Amazon, Shopify, WooCommerce, and FedEx, Cin7 Orderhive makes it easy to operate your business without any constraints. 

The platform provides real-time oversight of inventory levels across all sales channels, preventing stockouts and ensuring that orders are always fulfilled. 

Additionally, Cin7 Orderhive offers an easy-to-use dashboard with analytics, detailed reports, and customer data to help businesses optimize their performance and make data-driven decisions.

Cin7 Orderhive Key Features:

• Inventory management: Cin7 Orderhive provides real-time visibility into inventory levels and allows businesses to track stock across multiple sales channels and locations.
• Order management: Businesses can manage orders from various sales channels in a single platform, automate order processing, and generate invoices and packing slips.
• Shipping and delivery management: Orderhive integrates with multiple shipping carriers to simplify shipping and delivery processes, track shipments, and manage returns.
• Analytics and reporting: The platform provides insights and reports on sales, orders, inventory, and customer behavior to help businesses make data-driven decisions.
• Integrations: Orderhive integrates with popular e-commerce platforms, marketplaces, and other business software, including Shopify, Amazon, eBay, and QuickBooks.

Cin7 Orderhive Pros & Cons:

Pros:

• Intuitive user interface and easy to navigate.
• Robust inventory management features that allow for real-time stock updates across multiple channels.
• Integration with popular marketplaces, shopping carts, and shipping carriers.
• Offers a wide range of reports and analytics to help businesses make data-driven decisions.
• Provides automated workflows and rule-based order processing to streamline operations.
• Offers customizable branding options to maintain a consistent brand image across channels.

Cons:

• Multi-currency and multi-lingual support are only available on higher-tier plans.
• Some users have reported that the software can be slow to load at times.

Cin7 Orderhive Pricing:

Orderhive offers a variety of pricing plans depending on the needs of the business.

They offer a 15-day free trial to test out the platform. 

After the trial period, the plans start at $125/month for the Essentials plan, $225/month for the Pro plan, $325/month for the Pro Plus plan and $500/month for the Enterprise plan.

3. Linnworks

Best order management system with a builtin repricing tool

Linnworks is a comprehensive order management system that provides businesses with a unified platform to streamline their operations and manage their inventory, sales, and shipping processes. 

With features like automated order processing, custom reporting, and integrations with over 80 marketplaces and sales channels, Linnworks offers a flexible and scalable solution for online retailers of all sizes. 

In addition, Linnworks provides personalized onboarding and dedicated support, as well as an active user community that shares tips and insights to help businesses get the most out of the platform.

Linnworks Key Features:

• Multi-channel inventory management: Linnworks allows you to manage your inventory across multiple channels, including online marketplaces, websites, and retail stores, all from a single platform.
• Order processing and fulfillment: With Linnworks, you can process and fulfill orders from multiple sales channels, automate order workflows, print shipping labels, and track shipments.
• Real-time performance analytics: Linnworks provides real-time analytics to help you monitor your sales performance, track inventory levels, and make data-driven decisions.
• Customizable reporting: Linnworks allows you to create customized reports to get insights into your business, track KPIs, and optimize your operations.
• Integrations: Linnworks integrates with a wide range of eCommerce platforms, marketplaces, shipping carriers, accounting software, and other business tools, allowing you to centralize your operations and streamline your workflow.
• Automation: Linnworks offers powerful automation tools that help you save time and reduce errors by automating repetitive tasks, such as order processing, stock level updates, and shipping label generation.
• Customization: Linnworks is highly customizable, allowing you to configure the system to meet your specific business needs and requirements.

Linnworks Pros & Cons:

Pros:

• Highly customizable platform that can be tailored to fit the specific needs of a business
• Provides a unified interface for managing inventory, orders, and shipping across multiple sales channels
• Offers a wide range of integrations with major marketplaces and shipping carriers
• Provides real-time inventory tracking and automatic inventory updates across all channels
• Offers a wide range of support options, including online resources, email support, and phone support

Cons:

• The interface can be overwhelming at first and may require some time to get used to
• The pricing can be expensive for smaller businesses, with higher-tier plans requiring a significant investment

Linnworks Pricing:

Linnworks offers customized pricing based on the specific needs of each business, with plans starting from £150 per month.

4. SellerCloud

Best order management system for flexible customizations

SellerCloud is a cloud-based platform that offers a suite of multi-channel e-commerce solutions for online retailers to manage their business operations, streamline workflows, and increase sales across multiple sales channels. 

It offers a comprehensive set of features such as inventory management, order management, warehouse management, shipping management, and financial management. 

SellerCloud’s unique point of difference is its innovative approach to managing inventory across all sales channels, allowing retailers to optimize inventory levels, minimize stock-outs, and reduce excess inventory, all while providing real-time visibility into sales performance.

SellerCloud Key Features:

• Multi-channel order and inventory management.
• Product listing and catalog management.
• Warehouse management and shipping.
• Automated purchasing and replenishment.
• Accounting and reporting.
• Returns management and customer service.
• Robust API and third-party integrations.
• Personalized onboarding and training.

SellerCloud Pros & Cons:

Pros:

• Comprehensive feature set: SellerCloud offers a wide range of tools and functionality for managing ecommerce operations, including inventory management, order management, shipping, and more.

Cons:

• Limited support options: Some users have reported challenges with getting timely and effective support from SellerCloud, which could be problematic for businesses facing urgent issues or downtime.

SellerCloud Pricing:

SellerCloud offers custom pricing based on the specific needs of each business. They offer a free demo to interested parties, and businesses can contact them for a quote.

Best Inventory-based Order Management Systems (OMS) Software

These systems focus on managing inventory levels and stock availability, and are often used by retailers and wholesalers who need to keep track of their stock levels in real-time. 

They can help businesses manage their inventory across multiple sales channels, such as in-store, online, and through third-party marketplaces. These include:

1. Extensiv (Formerly Skubana)

Best OMS with intelligent demand forecasting

Extensiv is a leading order management system that offers businesses the ability to efficiently manage their eCommerce operations. 

With Extensiv, you can streamline your order management process and accurately track and fulfill orders, while also gaining valuable insights to help you grow your business.

One of the key features of Extensiv is its ability to accurately manage orders, ensuring that they are processed and fulfilled in a timely and accurate manner. 

Extensiv’s advanced algorithms and automation tools help to reduce the risk of errors, while also allowing you to easily track the status of your orders at every stage of the fulfillment process.

In addition to its order management capabilities, Extensiv also provides valuable forecasting tools that can help you plan for future growth. 

By analyzing your historical data and market trends, Extensiv can provide you with detailed insights into your business’s performance and help you identify areas for improvement and growth.

Extensiv Key Features:

• Multi-Channel Order Management: Extensiv can seamlessly integrate with various sales channels, such as Amazon, eBay, Shopify, and Walmart, allowing businesses to manage all their orders from a single, centralized platform.
• Inventory Management: With Extensiv, businesses can easily manage their inventory across multiple warehouses and sales channels, ensuring accurate stock levels and reducing the risk of overselling.
• Shipping and Fulfillment: Extensiv can automate and optimize the shipping process, including label printing, carrier selection, and shipment tracking, enabling businesses to fulfill orders faster and more efficiently.
• Business Intelligence and Analytics: Extensiv provides detailed reporting and analytics tools to help businesses understand their performance and identify areas for growth and improvement.
• Forecasting and Planning: Extensiv’s advanced forecasting algorithms can help businesses anticipate demand, optimize inventory levels, and plan for future growth.
• Automation and Workflow Management: Extensiv can automate repetitive tasks and workflows, such as purchase orders, reorder points, and SKU management, freeing up time and resources for other critical business functions.

Extensiv Pros & Cons:

Pros:

• Fulfillment Network: Extensiv offers a fulfillment network that allows businesses to outsource their order fulfillment to a network of pre-vetted third-party logistics providers (3PLs), giving them greater flexibility and scalability in their operations.
• Vendor Management: Extensiv provides tools to help businesses manage their relationships with vendors, including purchase order management, supplier scorecards, and automated communication workflows.
• Internationalization: Extensiv offers support for international eCommerce operations, including currency conversion, tax calculations, and international shipping options.

Cons:

• Steep Learning Curve: While Extensiv’s complexity can be a pro for some businesses, it can also be a con for others who may find the learning curve too steep, particularly if they have limited experience with order management systems.
• Pricing Model: Extensiv’s pricing model can be challenging for businesses with low order volumes, as they may struggle to justify the cost of the platform. Additionally, Skubana’s pricing can increase rapidly as order volume grows, making it difficult for some businesses to plan for costs.

Extensiv Pricing:

Extensiv offers a 30-day free trial, which allows businesses to test out the platform and its features before committing to a paid plan.

2. Brightpearl

Best OMS for managing online and offline orders

Brightpearl is a robust and feature-rich Order Management System (OMS) designed to help businesses streamline their operations and improve customer satisfaction. 

As an OMS, Brightpearl provides a unified platform for managing all aspects of the order fulfillment process, from inventory management and order processing to shipping and returns.

One of the key benefits of using Brightpearl as an OMS is that it integrates seamlessly with a variety of ecommerce platforms, such as Shopify, Magento, and WooCommerce. 

This allows businesses to easily manage their orders and inventory across multiple sales channels from a single, centralized platform.

Brightpearl also offers powerful inventory management features that enable businesses to track their stock levels, set reorder points, and automatically replenish inventory when it reaches a certain threshold. 

Additionally, the system provides real-time visibility into inventory levels, making it easy to identify trends and plan for future demand.

In terms of order processing, Brightpearl offers customizable workflows that can be tailored to a business’s unique needs. 

The system also provides a range of shipping integrations, including USPS, FedEx, and UPS, allowing businesses to easily manage the shipping and tracking of their orders.

Finally, Brightpearl’s robust reporting and analytics capabilities provide businesses with valuable insights into their order fulfillment operations, including sales performance, order history, and customer behavior. 

This information can be used to optimize operations, improve customer satisfaction, and drive growth.

Brightpearl Key Features:

• Multi-channel order management: Brightpearl offers a unified platform for managing orders across multiple sales channels, including ecommerce platforms, marketplaces, and brick-and-mortar stores.
• Inventory management: The system offers robust inventory management capabilities, including automated stock level updates, real-time inventory tracking, and customizable reorder points.
• Purchasing: Brightpearl provides a streamlined purchasing process that enables businesses to create purchase orders, track supplier performance, and manage vendor relationships.
• Shipping and fulfillment: The system offers integrations with leading shipping carriers, such as FedEx, UPS, and USPS, to enable streamlined shipping and fulfillment processes.
• Accounting and financial management: Brightpearl offers a range of financial management features, including invoicing, accounts payable, and accounts receivable, as well as integrations with popular accounting software.
• Customer relationship management (CRM): The system provides powerful CRM features, including customer order history, communication logs, and marketing automation tools, enabling businesses to build stronger customer relationships.
• Reporting and analytics: Brightpearl provides robust reporting and analytics capabilities, including customizable dashboards, real-time data visualization, and advanced reporting options, enabling businesses to gain valuable insights into their operations and make data-driven decisions.
• Mobile functionality: The system provides mobile functionality, enabling users to access the system and manage orders, inventory, and other key features from anywhere at any time.

Brightpearl Pros & Cons:

Pros:

• Advanced Sales Forecasting: Brightpearl’s sales forecasting feature uses machine learning algorithms to predict future demand, which can help businesses make informed inventory and purchasing decisions.
• Mobile App: Brightpearl offers a mobile app that enables businesses to manage their operations on the go, including order processing, inventory management, and reporting.
• Multi-Currency Support: Brightpearl supports multiple currencies, making it easier for businesses to sell internationally and manage transactions in different currencies.

Cons:

• Limited API Capabilities: Some users have reported that Brightpearl’s API capabilities are limited, which could make it difficult for businesses to integrate other software solutions with Brightpearl.

Brightpearl Pricing:

Brightpearl’s pricing may be more expensive compared to other OMS solutions, but it offers a comprehensive set of features and integrations that can help businesses streamline their operations and grow their sales. Contact them to get a quote.

3. Zoho Inventory

Best simple online Order Management System software

Zoho Inventory is a cloud-based inventory management software that also functions as an order management system. 

It allows businesses to manage their inventory and orders across multiple sales channels, create and send invoices, and integrate with popular shipping carriers and payment gateways. 

Zoho Inventory offers a range of pricing plans to suit the needs of small and medium-sized businesses, and is highly rated by customers for its ease of use and comprehensive features.

Zoho Inventory Key Features:

• Inventory Management: Zoho Inventory allows businesses to keep track of their stock levels, set reorder points, and receive notifications when inventory is running low.
• Order Management: Zoho Inventory enables businesses to manage orders from multiple sales channels, including online marketplaces and e-commerce platforms, in one place. It also provides real-time order status updates, shipping and tracking information, and the ability to print shipping labels and invoices.
• Multi-Warehouse Management: Zoho Inventory allows businesses to manage multiple warehouses and track inventory levels across all of them.
• Integrations: Zoho Inventory integrates with a variety of popular e-commerce platforms, shipping carriers, payment gateways, and accounting software, enabling businesses to streamline their operations and reduce manual data entry.
• Mobile App: Zoho Inventory offers a mobile app for iOS and Android devices, providing on-the-go access to inventory and order management features.
• Reports and Analytics: Zoho Inventory provides a range of reports and analytics, including inventory valuation, sales reports, purchase reports, and more, to help businesses make data-driven decisions.
• Automation: Zoho Inventory allows businesses to automate routine tasks such as sending emails, generating reports, and updating inventory levels, saving time and reducing manual errors.

Zoho Inventory Pros & Cons:

Pros:

• Affordable: Zoho Inventory offers a range of pricing plans to suit the needs of different businesses, with options to scale up or down as required.
• User-friendly interface: Zoho Inventory is known for its intuitive and easy-to-use interface, making it accessible to businesses without extensive technical expertise.
• Multi-channel integration: Zoho Inventory integrates with a wide range of e-commerce platforms, marketplaces, and payment gateways, making it a versatile tool for businesses selling across multiple channels.
• Automation and customization: Zoho Inventory offers a high degree of automation and customization, allowing businesses to streamline their operations and tailor the software to their specific needs.

Cons:

• Limited support: Some users have reported difficulty getting timely support from Zoho, particularly for technical issues or customization requests.
• Complex set-up: While the interface is generally user-friendly, some users have found the initial set-up process to be time-consuming and complex, particularly when integrating with multiple channels.

Zoho Inventory Pricing:

• Free Plan: Zoho Inventory offers a free plan that allows for one user and up to 50 online orders per month. This plan includes basic inventory management features, along with integrations with popular e-commerce platforms and payment gateways.
• Standard Plan: The Standard plan starts at $39 per month and includes features such as multi-channel sales management, order management, and basic inventory management.
• Professional Plan: The Professional plan starts at $79 per month and includes additional features such as serial number and batch tracking, warehouse management, and bills of materials.
• Premium Plan: The Premium plan starts at $199 per month and includes more advanced features such as custom domain mapping, sales and purchase orders, and additional integrations.
• Elite Plan: The Elite plan starts at $239 per month and includes all features of the Professional plan, along with additional support for up to 10 users, a dedicated account manager, and more customization options.

Zoho Inventory also offers a 14-day free trial for all plans, as well as a pay-as-you-go option for businesses with irregular sales patterns. 

Pricing may vary based on the number of orders, users, and additional features required.

Best Sales-based Order Management Systems

These systems are designed to help businesses manage their sales orders, tracking the entire order lifecycle from the point of sale through to delivery. 

They can handle various types of orders, including single-item orders, subscriptions, and recurring orders. These include:

1. Oracle Order Management

Best sales-based B2B order management system software

Oracle Order Management is an advanced order management system that provides an end-to-end solution to streamline the entire order lifecycle, from capturing and processing orders to fulfillment and shipment. 

It offers a robust set of features to automate complex order management processes, including configurable rules for pricing, discounts, and fulfillment, real-time inventory visibility, and flexible fulfillment options. 

With Oracle Order Management, businesses can easily manage their orders, track inventory, and improve customer satisfaction by providing real-time order status updates and enhanced self-service capabilities. 

The system is highly scalable, making it an ideal choice for businesses of all sizes looking to streamline their order management processes and improve their operational efficiency.

Oracle Order Management Key Features:

• Sales order processing: Oracle Order Management allows businesses to process orders quickly and easily, with the ability to create, modify, and manage sales orders in real-time.
• Inventory management: The system provides businesses with complete visibility into their inventory, allowing them to manage stock levels, track inventory movements, and ensure that their products are always in stock.
• Pricing and discounts: Oracle Order Management provides businesses with flexible pricing and discounting options, enabling them to offer promotions, set prices based on customer groups, and adjust prices based on order volumes.
• Order fulfillment: The system offers a range of options for order fulfillment, including drop-shipping, cross-docking, and backordering, as well as the ability to split shipments and manage partial shipments.
• Integration: Oracle Order Management can be integrated with other Oracle applications, as well as third-party applications, such as shipping carriers and payment gateways, allowing businesses to streamline their order management processes.
• Customer service: The system provides businesses with the ability to manage customer inquiries and returns, as well as provide real-time order status updates to customers.

Oracle Order Management Pricing:

Oracle Order Management is an enterprise-level software solution that is part of the larger Oracle Cloud suite, and its pricing varies depending on a number of factors such as the size of the organization, the number of users, and the specific features required.

Oracle does not provide a public pricing list for Order Management and instead, interested customers are required to contact their sales team for a customized quote based on their specific needs.

2. Salesforce Order Management

Best marketplace sales-based OMS

Salesforce Order Management is a cloud-based solution that provides businesses with an end-to-end order management platform. 

It enables businesses to manage orders from multiple channels, streamline fulfillment processes, and improve customer satisfaction by providing real-time visibility into inventory levels and order status. 

With Salesforce Order Management, businesses can manage orders from various sales channels, including e-commerce, marketplaces, and retail locations, and get a unified view of their inventory, orders, and customers. 

The solution helps businesses to optimize their order fulfillment processes and reduce errors by automating workflows, integrating with third-party systems, and providing real-time inventory visibility. 

It also offers advanced features such as demand forecasting, inventory optimization, and intelligent routing to help businesses optimize their operations and meet customer expectations. 

With Salesforce Order Management, businesses can provide a seamless buying experience to their customers and improve their overall business performance.

Salesforce Order Management Key Features:

• Unified order management across all sales channels and fulfillment locations
• Advanced order routing, orchestration, and split order functionality
• Real-time inventory tracking and visibility across all locations and sales channels
• Intelligent order allocation and fulfillment prioritization based on business rules and policies
• Seamless integration with third-party carriers and logistics providers
• Customizable workflows, rules, and processes to meet specific business needs
• Comprehensive analytics and reporting to monitor order and fulfillment performance and identify areas for improvement
• Full integration with Salesforce Commerce Cloud and Salesforce B2B Commerce for a complete commerce solution
• Mobile app for on-the-go order management and fulfillment
• Highly scalable architecture to support growing businesses and changing customer demands.

Salesforce Order Management Pricing:

Contact Salesforce for a quote.

Best Fulfillment-based Order Management Systems

These systems focus on managing the logistics of order fulfillment, including order picking, packing, and shipping. 

They can help businesses automate their fulfillment processes, reduce errors, and improve overall efficiency. These include:

1. Fulfillment by Amazon (FBA)

Best overall fulfillment-based OMS

Fulfillment by Amazon, also known as FBA, is a service offered by Amazon that allows sellers to store their products in Amazon’s warehouses.

Once the products are stored, Amazon picks, packs, and ships the orders to the customers, and even provides customer service for these orders.

Sellers have the ability to offer their products to millions of Amazon Prime members and customers without the need for storing, picking, packing, and shipping products themselves, which can help them save time and costs.

FBA also provides sellers with access to Amazon’s customer service, returns, and refunds for their orders, making it a popular option for many eCommerce sellers looking to scale their businesses.

Fulfillment By Amazon Key Features:

• Multi-channel fulfillment: Fulfillment By Amazon allows you to store your inventory in Amazon’s fulfillment centers, and then use Amazon’s logistics network to fulfill orders from various sales channels, including your own website and other marketplaces.
• Prime eligibility: If your products are fulfilled by Amazon, they become eligible for Prime two-day shipping, which can help increase sales and customer satisfaction.
• Order management: You can use the Amazon Seller Central dashboard to manage orders, track inventory, and monitor sales performance.
• Customer service: Amazon provides customer service for orders fulfilled by Amazon, including returns and refunds.
• Shipping and delivery: Amazon takes care of shipping, delivery, and handling of your products, using their own shipping carriers and infrastructure.
• Inventory management: You can use Fulfillment By Amazon to manage your inventory, monitor stock levels, and automatically reorder products when stock runs low.
• Payment processing: Amazon processes payments for orders fulfilled by Amazon, and then transfers the funds to your account.
• Product listing and optimization: Amazon provides tools and guidance to help you optimize your product listings for higher visibility and sales.

It’s worth noting that some of these features may vary depending on the specific program or service you use within Fulfillment By Amazon.

Fulfillment By Amazon Pricing:

Fulfillment by Amazon pricing varies based on the size and weight of the item, as well as other factors such as storage duration and order handling fees. Amazon provides a fee calculator tool on their website to help sellers estimate the costs associated with using their fulfillment services. Additionally, there are additional fees for optional services such as labeling, removals, and long-term storage.

2. ShipMonk

Best fulfillment OMS for ecommerce

ShipMonk is a cloud-based order fulfillment platform that helps ecommerce businesses manage their inventory, orders, and shipping operations. 

With a wide range of integrations and customizable features, ShipMonk streamlines the order fulfillment process to improve accuracy and efficiency. 

From picking and packing to shipping and tracking, ShipMonk offers a comprehensive suite of tools to help businesses of all sizes manage their fulfillment operations with ease. 

With a focus on customer satisfaction and reliability, ShipMonk aims to be a trusted partner for businesses looking to optimize their ecommerce operations.

ShipMonk Key Features:

• Order fulfillment: ShipMonk provides end-to-end order fulfillment services, from receiving inventory to shipping orders to customers.
• Multi-channel integration: ShipMonk integrates with various sales channels, such as Shopify, Amazon, eBay, Walmart, and more, to centralize all of your orders in one place.
• Inventory management: ShipMonk helps you manage your inventory by providing real-time visibility into stock levels, low-stock alerts, and automated reordering.
• Custom branding and packaging: ShipMonk enables you to create custom packaging and branding for your products, providing a professional and personalized experience for your customers.
• Analytics and reporting: ShipMonk provides detailed analytics and reporting to help you monitor your order and inventory metrics, understand your shipping costs, and optimize your operations.
• Returns management: ShipMonk streamlines the returns process by handling customer returns, inspecting the products, and updating your inventory accordingly.
• Dedicated support: ShipMonk offers dedicated support to its customers, including a dedicated account manager and a 24/7 customer support team.

ShipMonk Pricing:

ShipMonk offers customized pricing for its services based on the specific needs of each customer, such as the type and volume of products, shipping destinations, and additional services required. 

Customers can request a quote through the ShipMonk website, and a sales representative will work with them to determine the best pricing options for their business. 

ShipMonk also offers a price calculator on their website to help estimate the costs of their services based on factors such as monthly order volume, SKUs, and storage needs.

Best Enterprise Order Management Systems

These systems are designed for large-scale businesses with complex order management needs. They typically offer a range of advanced features, such as order routing, inventory optimization, and advanced reporting capabilities. These include:

1. Manhattan Associates Order Management System

Best Order Management System for omnichannel retailers

Manhattan Associates Order Management System (OMS) is an enterprise-grade solution that streamlines order processing, inventory management, and fulfillment operations to provide a unified and exceptional omnichannel customer experience, suitable for high-volume and complex retail, wholesale, and distribution businesses.

Manhattan Associates Order Management System Key Features:

• Omni-channel order management: It offers a centralized platform for managing orders from various channels including online marketplaces, physical stores, and call centers.
• Inventory management: The system provides real-time visibility of inventory across the entire supply chain, helping businesses to manage their stock levels efficiently and minimize stockouts.
• Distributed order management: It enables businesses to route orders to the optimal fulfillment center, store or supplier to reduce shipping time and costs and improve customer satisfaction.
• Order promising: It provides accurate delivery dates based on inventory availability and order fulfillment rules.
• Customer service: It provides customer service representatives with a single view of customer orders and inventory across channels, improving the efficiency of customer service operations.
• Analytics and reporting: The system provides real-time reporting and analytics to help businesses gain insights into their operations and make data-driven decisions.

Manhattan Associates Order Management System Pricing:

The pricing for Manhattan Associates Order Management System is not publicly disclosed and interested customers are advised to contact the sales team for a customized quote based on their specific business needs.

2. IBM Sterling Order Management

Best OMS for handling complex, multi-channel order management processes

IBM Sterling Order Management is an enterprise-grade, omnichannel order management system that provides centralized inventory, order and delivery management, along with real-time visibility and intelligence across the entire order lifecycle to improve customer satisfaction and increase operational efficiencies.

IBM Sterling Order Management Key Features:

• Order orchestration: Provides a centralized view of all orders, inventory, and delivery options to help you fulfill customer orders accurately and quickly.
• Inventory management: Provides a single view of inventory across all channels, enabling you to optimize inventory levels and minimize stockouts.
• Customer service: Offers real-time visibility into order status and tracking information, as well as the ability to modify and cancel orders, helping you provide excellent customer service.
• Fulfillment optimization: Offers advanced algorithms for intelligent order routing and fulfillment, helping you optimize your order fulfillment process to reduce costs and improve speed.
• Analytics and reporting: Provides robust reporting and analytics tools to help you monitor performance, identify trends, and make data-driven decisions.
• Integration: Integrates with a wide range of other systems, including ecommerce platforms, marketplaces, and shipping carriers.
• Scalability and reliability: Designed to handle large volumes of orders and scale with your business, with high availability and disaster recovery capabilities to ensure reliability.

IBM Sterling Order Management Pricing:

IBM Sterling Order Management does not have publicly available pricing information, and the cost can vary depending on the specific needs of a business. 

Interested customers can contact IBM directly for more information and to request a quote.

3. Blue Yonder Order Management

Best OMS for companies looking for an end-to-end order management solution

Blue Yonder Order Management is an end-to-end, cloud-based order management system designed to help businesses automate and streamline their order processing operations to enhance customer satisfaction, reduce costs, and increase revenue.

With its advanced AI and machine learning capabilities, Blue Yonder Order Management enables businesses to intelligently and efficiently manage their orders across all channels, from ecommerce to brick-and-mortar stores, and from warehouses to distribution centers. 

The system provides real-time visibility into order statuses, inventory levels, and shipment tracking, allowing businesses to make informed decisions and quickly resolve issues as they arise.

Blue Yonder Order Management also offers a flexible and scalable platform that can be tailored to meet the unique needs of each business, including custom workflows, rule-based order allocation, dynamic order routing, and more. 

Its open architecture enables seamless integration with other enterprise systems, such as ERP and CRM, to ensure a seamless end-to-end order management process.

Blue Yonder Order Management Key Features:

• Advanced order orchestration: Blue Yonder’s advanced orchestration engine helps businesses manage the complexities of their order fulfillment processes by providing real-time visibility into order information, inventory levels, and delivery timelines.
• Inventory management: The platform’s inventory management capabilities allow businesses to track their inventory levels across multiple locations and channels, enabling them to optimize their inventory and prevent stockouts.
• Order tracking and visibility: Blue Yonder provides real-time tracking and visibility of orders, allowing businesses to monitor the status of their orders and identify potential issues or delays.
• Omnichannel order management: The platform allows businesses to manage orders across multiple channels, including e-commerce, mobile, social, and in-store, enabling them to offer a seamless and consistent experience to customers.
• Fulfillment optimization: Blue Yonder’s machine learning capabilities allow businesses to optimize their fulfillment processes, including order routing, picking, packing, and shipping, to ensure the most efficient and cost-effective fulfillment process.
• Returns management: The platform provides comprehensive returns management capabilities, enabling businesses to manage the entire returns process, including return authorization, shipping, and refund processing.
• Analytics and reporting: Blue Yonder provides extensive analytics and reporting capabilities, allowing businesses to gain insights into their order management processes and make data-driven decisions.
• Integration and customization: The platform offers robust integration capabilities, allowing businesses to integrate with a wide range of third-party systems and customize the platform to their unique business needs.

Blue Yonder Order Management Pricing:

Blue Yonder (formerly JDA Software) offers a variety of pricing plans for their Order Management software, and the cost depends on the specific needs and requirements of each customer. Interested users can contact Blue Yonder for a customized quote based on their business needs.

How To Use Order Management Systems (OMS)

In order to streamline inventory and order management tasks, Order Management Systems provide automated purchase order systems that eliminate the need for manual creation and minimize the risk of errors, ultimately increasing efficiency for businesses. 

In this guide, we will outline a simple three-step process to automate purchase orders using the Orderhive platform.

Step 1: Add the products to the product category

To begin the automation process, you need to input your existing data into the system, so that your software is aware of all the products you need to purchase at any given time. 

You can do this by going to the products section and either manually adding products through the ‘New Product’ tab or importing data from a file on your computer. 

Additionally, you can set a stock threshold for each item, which will trigger an alert when inventory levels reach a certain minimum quantity required to maintain smooth business operations until you receive additional supplies.

Step 2: Add automation trigger

After inputting your product data, the next step is to add the desired automation type in Orderhive. The system provides the flexibility to customize your automations by either using pre-built triggers or creating your own. For instance, you can set up a custom trigger to receive an alert when the stock reaches the minimum threshold limit, as depicted in the screenshot below:

In Orderhive, triggers are pre-set conditions that activate an automated workflow when fulfilled, such as when the stock reaches a certain level or a specific item is sold, and you can customize them according to your business needs, with the ability to create personalized triggers based on your own set of conditions.

Step 3: Add an automation workflow

After you have added the trigger in Orderhive, you can use it to create the automation by setting a condition in the “If” section, along with the consequences that should follow if the condition is met or not, as illustrated in the screenshot below:

Using the trigger “Stock threshold reached,” the Orderhive software can automatically create a purchase order once the stock of an item in your warehouse reaches the threshold limit. 

If you want to automate reorder emails, you should predefine supplier, price, quantity, quality, and threshold for each product. 

This way, you can set different data points for different items, such as shampoo and cookies, and the system will send reorder emails to their respective suppliers accordingly.

Benefits Of Using Order Management Systems

Order management systems offer numerous benefits to businesses, including:

Improved order accuracy

Improved order accuracy is a significant benefit of using an Order Management System (OMS) for businesses of all sizes. OMS helps eliminate manual processes, which can lead to errors in processing and fulfilling orders. By automating and streamlining the order management process, businesses can significantly reduce the chances of errors such as incorrect orders, shipping delays, and lost shipments.

OMS can also help businesses improve order accuracy by providing real-time inventory data and visibility into order statuses. With accurate and up-to-date information, businesses can avoid overselling and stockouts, resulting in increased customer satisfaction.

Better inventory management

An Order Management System (OMS) provides businesses with a comprehensive and real-time view of their inventory across multiple sales channels. This means that businesses can track inventory levels, view product movement, and gain insights into consumer demand patterns.

With this information, businesses can make more informed decisions about when to order new inventory, what to reorder, and how much to reorder, leading to improved inventory management. An OMS can also help businesses reduce overstocking, which can be a significant cost for businesses, as well as prevent stockouts, which can lead to missed sales opportunities.

Enhanced customer service

Order management systems can help enhance customer service in several ways:

• Improved Order Tracking: With an order management system, businesses can track orders throughout the fulfillment process. This helps businesses to keep customers informed about their order status, which can lead to increased customer satisfaction.
• Faster Order Processing: Order management systems can help streamline the order fulfillment process, making it faster and more efficient. This means that businesses can process orders more quickly and get products to customers faster, which can also improve customer satisfaction.
• Accurate Order Fulfillment: An order management system can help ensure that orders are fulfilled accurately and on time. This reduces the likelihood of errors or delays that can lead to customer complaints or negative reviews.
• Improved Returns Management: Order management systems can also help businesses manage returns more efficiently. By automating the returns process, businesses can quickly process returns and issue refunds or exchanges, which can help improve customer satisfaction.

Increased efficiency

An order management system can significantly increase efficiency in a business by streamlining processes and automating many manual tasks. With an OMS, businesses can automatically route orders to the nearest warehouse or store, use real-time inventory data to fulfill orders from the optimal location, and provide customers with accurate order and delivery information.

By automating these processes, businesses can reduce errors and delays, and improve their speed and accuracy in fulfilling orders. This, in turn, can lead to faster delivery times and happier customers, which can help to increase sales and build customer loyalty. Additionally, an OMS can also help businesses to optimize their workforce by identifying areas where staff may be underutilized and allowing them to re-allocate resources as needed.

Improved sales

An order management system can also help improve sales by enabling businesses to offer more personalized and efficient customer experiences. With real-time inventory data, businesses can accurately track and manage product availability, which can help reduce instances of out-of-stock items and increase customer satisfaction.

Additionally, order management systems often include features such as order tracking and automatic order confirmation emails, which can help keep customers informed and engaged throughout the entire order process. This can help improve overall customer satisfaction and increase the likelihood of repeat purchases.

Challenges & Limitations Of Using Order Management Systems

While order management systems (OMS) have many benefits, they also have some challenges and limitations that should be considered. Here are a few:

Implementation Challenges

Implementing an OMS can be a complex process that requires careful planning and coordination across different teams, which can be challenging. It may involve integrating with various systems, customizing the software to fit business needs, and ensuring data accuracy, all of which can be time-consuming and expensive.

Cost

The cost of an Order Management System (OMS) can be a significant challenge for businesses. The upfront costs of purchasing the software and hardware needed to run it, along with the costs of implementation, training, and customization, can be substantial. Additionally, ongoing costs such as maintenance, upgrades, and technical support can add to the overall cost. The pricing structure of OMS can vary widely, with some vendors offering subscription-based models, while others offer perpetual licenses with annual maintenance fees. The cost of an OMS can depend on the size of the business, the complexity of the system, and the number of integrations required.

Dependence on Technology

Dependence on technology is another challenge or limitation of using order management systems. OMS relies heavily on technology, such as hardware, software, and connectivity, to function effectively. This means that any disruption in technology can cause delays or errors in order processing, which can ultimately affect the customer experience. Additionally, the constant need to upgrade or replace outdated technology can be costly for businesses. It is essential to have a reliable technology infrastructure and a backup plan in case of any technological disruptions.

Complexity

One of the main challenges of implementing an order management system (OMS) is its complexity. OMS involves multiple processes and systems, and integrating them all can be a daunting task. The process can be time-consuming and requires expertise and skilled resources to ensure that everything works seamlessly.

Moreover, as the business grows, the complexity of the OMS also increases. The system needs to accommodate multiple sales channels, distribution centers, and supply chain partners. This can make it challenging to manage the system and maintain visibility into all aspects of the business.

Limited Integration

One of the limitations of using an OMS is that it may not integrate well with other software or systems that a business uses. This can result in a lack of visibility across different channels, which can affect order fulfillment, inventory management, and customer service. The OMS may require customization or additional development to work with the existing software or systems, which can increase the complexity and cost of implementation. Additionally, integration with third-party software or services may not be available or may require additional fees. This can limit the flexibility and scalability of the OMS, which may impact a business’s ability to grow and adapt to changing market conditions.

Frequently Asked Questions – Order Management Systems

Conclusion

In conclusion, choosing the right order management system is crucial for businesses looking to streamline their operations and improve customer satisfaction. With a variety of options available in the market, businesses should carefully evaluate their needs and budget before selecting the best OMS for their organization. By implementing a reliable OMS, businesses can boost efficiency, reduce errors, and drive growth.

Last updated on February 27th, 2023 at 01:27 am